Several steps were undertaken by the Committee in preparation of the Citizens Charter including an Orientation on the Anti-Red Tape Act of 2007 conducted on January 22, 2009 by the Civil Service Commission and the DILG with the purpose to give the overview, objective, mechanics and the importance of RA 9485. The Local Chief Executive, all Department Heads, Sangguniang Bayan Members and employees of this municipality attended the activity. It was followed by the series of meetings with Department Heads to determine which process or transaction constitutes frontline services to set up their respective service standards to be known as the Citizens Charter.

Thus, this Initial Edition of the CITIZENS CHARTER of LUPAO, through the effort and cooperation of all Department Heads, all frontline services provided by this Local Government Unit was specifically determined to set up the service standards/per office in availing those services, systematizing all the procedures on how to avail of those services that will eradicate unnecessary documentary requirements and time consuming approaches.

We humbly believe that with this Initial Edition, we were able to re-engineer our programs and procedures and develop new systems in improving our services.

At the end, we will serve the public with the highest degree of honesty, integrity and responsibility that will promote progress and will benefit everyone especially our constituents- the people of this municipality as well.

This is our pledge and commitment to the public

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